Return & Refund Policy (Internationally Compliant: AU, US, UK & CA)

Last updated: 21/03/2026

At Ziamore, we want you to be fully satisfied with your purchase.
This policy explains your rights and our procedures for returns, refunds and exchanges, in compliance with the consumer protection rules applicable in Australia, the United States, the United Kingdom, and Canada.

1. Standard Return Window

We offer a 30-day return period, starting from the day you receive your order.

Return instructions and a prepaid return label are included inside your parcel. Simply use the enclosed label and follow the included instructions to send your item back. If you have misplaced your return information or need further assistance, please contact us at info@ziamore.com before sending your package and we will provide you with everything you need.

2. Eligibility for Returns

To qualify for a return:

• The item must be in the same condition as when received
  (unworn, unused, unwashed, with all original tags).

• The item must be returned in its original packaging.

• Proof of purchase (receipt/order number) is required.

• If your return is approved, we will provide you with:

• Instructions on how and where to send your package.

• A return shipping label is included inside your package for convenience.

• A prepaid return label is included in every parcel. Return shipping is free for all eligible returns.

3. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.
If your item is:

• defective

• damaged

• or incorrect

contact us immediately at info@ziamore.com with photos of the issue.

We will evaluate the situation and arrange:

• a replacement,

• refund, or

• other appropriate resolution

depending on your region’s consumer rights.

Note:
In Australia, the UK and Canada, customers are legally entitled to remedies for defective goods.
In the US, remedies depend on state-level regulations and our standard store policies.

4. Items That Cannot Be Returned

The following items are non-returnable, except where required by local consumer law:

• Perishable goods (food, plants, flowers)

• Custom or personalized items

• Personal care or hygiene products

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Sale items marked as “final sale”

If you're unsure whether your item qualifies, contact us before initiating a return.

5. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved:

• Refunds are processed back to your original payment method.

• Processing times may vary depending on your bank or payment provider.

• Please allow up to 7 business days for the refund to appear in your account.

 

6. Country-Specific Legal Rights (Required Compliance)

Australia (ACL – Australian Consumer Law)

Consumers have automatic guarantees that cannot be limited by this policy.
You may be entitled to repair, replacement, or refund for faulty goods.

United Kingdom (Consumer Rights Act 2015)

You are entitled to a refund for faulty goods, and you have rights regarding returns for online purchases under the Consumer Contracts Regulations.

Canada (Provincial Consumer Protection Laws)

Most provinces provide refund/return rights for defective goods and require truthful, clear return policies.

United States (Federal & State Laws)

Return laws vary by state. Our 30-day policy applies unless state law provides additional rights.

Nothing in this policy limits your legal rights under applicable consumer law.

 

7. Contact Information

If you have questions about returns, refunds, or product issues:

Address: 30 N Gould St Ste R, Sheridan, Wyoming, 82801, United States 

E-Mail: info@ziamore.com 

Contact form: Contact 

Phone: +1 307 310 8622 

Company number: 37-2216808 

Tax number: 37-2216808

Customer service: Monday to Friday between 9:00 am to 5:00 pm (EST)

We are here to help and will respond as quickly as possible.